Delivery & Returns

Returns

Products sold via Teenage Trust (Trading) Limited online store can be returned within seven working days of date of purchase. A refund will be provided in the same format as the payment made as long as the goods (which include all relevant packaging) are returned in the same condition as they were dispatched. The cost of shipment to return or exchange goods will be the responsibility of the customer.

Delivery

Any delivery period quoted by Teenage Trust (Trading) Limited is provided as a guide for the customer. Teenage Trust (Trading) Limited shall not be held responsible for any loss incurred by a customer due to delivery of the goods being out with the period quoted.

Your order will usually be dispatched within 10 working days as long as all items are in stock; if there are item(s) out of stock we will send them as soon as is practicable. If the item is permanently out of stock, we will contact you via telephone or email and arrange a refund.

If you haven't received your order within the specified time or there is a problem with your order, please advise us at the earliest convenience on 0207 612 0370. Please have the Order ID and date the order was placed to hand.

Delivery charges are calculated automatically based on the total value of the order and location of where it will be delivered. If you select the wrong region for any reason and it results in lower postage than is needed to send the order, we will contact you to arrange payment of the outstanding postage before we send the order. If it results in higher postage, please contact us at 0207 612 0370 and we will refund the difference.